Placing an Order: Orders may be placed online through www.shanzayali.com. All customers must ensure the accuracy of personal and payment information provided.
Order Confirmation: A confirmation email will be sent after order placement. We reserve the right to cancel any order at our discretion.
Cancellations: Orders can be cancelled within 24 hours. After this period, cancellations are not guaranteed.
Return Policy: Returns are accepted within 7 days of delivery only if the product is defective or incorrect. Items must be unused, in original packaging, with all tags attached.
Non-Returnable Items:
Custom or altered garments
Clearance or final sale items
Return Process: To initiate a return, email returns@shanzayali.com with your order number and reason. Our team will provide return instructions.
Warranty Policy: We guarantee the quality of all stitched garments for up to 30 days against stitching defects only. This limited warranty excludes damage from misuse, mishandling, or washing errors.
Applicable Laws:
Sale of Goods Act 1930 (Pakistan)
Electronic Transactions Ordinance, 2002
Pakistan Consumer Protection Laws (provincial)
The International Sale of Goods Convention (where applicable)
Directive 2011/83/EU on Consumer Rights (for European buyers)
Dispute Resolution: Any disputes shall be resolved in accordance with the laws of Pakistan. In cases of international trade, arbitration under the International Chamber of Commerce (ICC) may apply.
Contact Us: For legal inquiries, contact us at: legal@shanzayali.com